Consumer Data Privacy Policy | Auxo Assist
At Auxo Assist, we recognize that your privacy and the security of your business data are paramount. This Privacy Policy outlines how we collect, use, protect, and share information when you engage our Virtual Assistant services
1. Information We Collect
To provide high-quality administrative and creative support, Auxo Assist may collect the following types of information:
Contact Information: Name, email address, phone number, and billing address.
Business Assets: Logos, brand guidelines, and documents provided for task completion.
Access Credentials: Usernames and passwords for third-party platforms (e.g., Social Media, CRM, Email Marketing tools) provided via secure password managers.
Payment Information: Processed securely through our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our local servers.
2. How We Use Your Information
Auxo Assist uses your data strictly for business operations, including:
Performing the services outlined in our agreement.
Communicating project updates and invoices.
Improving our service delivery and client experience.
Complying with legal obligations and tax requirements.
3. Data Security & Storage
We implement industry-standard security measures to protect your data from unauthorized access:
Password Management: We strongly recommend sharing credentials only through encrypted tools like LastPass or 1Password.
Encryption: All digital communication and file transfers are conducted over secure, encrypted channels.
Limited Access: Only the specific team members assigned to your account at Auxo Assist will have access to your sensitive information.
4. Third-Party Sharing
We do not sell, rent, or trade your personal or business data to third parties. We only share information with third parties in the following circumstances:
Service Providers: Software tools used to execute your tasks (e.g., scheduling tools, email hosts).
Legal Necessity: If required by law to comply with a subpoena or similar legal process.
Successors: In the event of a merger or sale of Auxo Assist, your data would be transferred to the new entity under the same privacy protections.
5. Your Rights & Choices
Depending on your location, you may have the following rights regarding your data:
Access & Export: You may request a copy of the personal data we hold about you.
Correction: You may ask us to update or correct inaccurate information.
Deletion: You may request that we delete your data upon the termination of our contract, subject to legal record-keeping requirements.
Opt-Out: You may opt out of any marketing communications from Auxo Assist at any time.
6. Data Retention
Auxo Assist retains client data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., keeping invoices for tax purposes). Upon termination of services, we securely archive or destroy sensitive access credentials within 30 days.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We will notify active clients of any significant changes via email.